--- title: "UX 审核与可用性测试" canonical: https://wavect.io/zh/services/ux-audit/ language: zh description: "找到现有软件中的使用障碍。Wavect 检查关键流程、观察任务完成情况，并交付可复核、按优先级排列的 UX 问题。" image: "https://wavect.io/img/general/bak/open_graph_preview.jpg" --- UX 审核与可用性测试 # 找出客户无法继续完成任务的那个环节。 客服工单往往只描述症状。审核会沿着产生问题的任务追踪原因。我们检查现有产品、观察关键使用路径，并将阻碍转化为团队能够评估和实施的具体改进。 合作安排 ## 选择流程，观察困难，再确定改进优先级。 1. **界定任务** 约定用户、设备与需要检查的流程。 2. **收集证据** 检查界面并观察有代表性的任务尝试。 3. **提出行动** 按影响、证据可信度和依赖关系整理问题。 服务概览 UX 审核通过专家检查和约定的用户测试，评估现有产品的可用性，并形成有证据支持的改进清单。 适合的情况 - 关键流程存在困惑或中途放弃的在线产品 - 希望先取得证据再决定是否重设计的团队 其他需求方向 - 正式的无障碍合规评估 ## 检查用户真正需要完成的工作 我们选择具体路径，例如加入工作区、提交申请、查找文件或处理失败的付款。每条路径都有起始条件和可识别的完成状态。现有客服记录和分析数据帮助确定范围。需要重新设计流程和界面时，可在审核后另行开展 [UX/UI 设计](/zh/services/ux-ui-design/) 。 ## 区分专家判断与实际观察到的失败 专家检查导航、反馈、措辞、一致性及恢复状态；主持式测试让合适的参与者尝试约定任务。记录说明发生了什么、涉及哪个页面，以及观察的适用范围。招募、同意、录制与访问方式提前约定。少量测试可以发现障碍，但不能据此推算全体用户的发生比例。 ## 让问题清单能够直接用于开发决策 每项问题注明流程、证据、严重程度、改进建议和复测方法。我们区分使用困难、功能缺陷和产品能力缺失。不清楚的标签可能需要 [UX 文案](/zh/services/ux-writing/) ；无法提交的表单可能需要工程修复。同一根因的观察会合并，避免交付只是一大批截图。 ## 问题示例：提交的请求似乎消失了 在一个假设的客户门户中，用户提交文件请求后回到没有变化的列表。审核记录缺少“待处理”状态，观察用户是否重复提交，并建议显示状态与恢复说明。复测要求另一名参与者找到自己的请求。该例展示可执行的问题描述，不是已有客户效果。 ## 看到证据后再决定如何修改 你将收到流程清单、检查过的界面、同意范围允许的测试笔记和优先级问题登记表。我们与产品和工程负责人一起区分快速修正与较大重设计。你需准备测试账号、安全示例数据、常见客服主题和参与者安排。正式 WCAG 评估由单独的 [无障碍审核](/zh/services/accessibility-audit/) 负责。 ## 开始前的问题 ### 可以检查原型吗？ 可以，只要原型能够支持所选任务。报告会区分原型限制与正式产品也会出现的问题。 ### 你们负责招募参与者吗？ 招募责任及是否使用专业供应商会在范围中写明。可以与由你邀请的客户合作，参与者可用性会影响测试计划。 ### 审核包括实施改进吗？ 审核交付证据和建议。设计、开发修改及复测可以作为明确的后续阶段另行委托。 ### 自动扫描足够吗？ 自动工具可以发现部分技术问题，却不能解释用户是否理解下一步，或能否完成一项真实任务。 ## 选择下一步 - [设计改进后的产品流程](/zh/services/ux-ui-design/) - [评估 WCAG 无障碍要求](/zh/services/accessibility-audit/) - [测量用户行为与改动效果](/zh/services/product-analytics-experimentation/) ## Structured Data ```json { "@context": "https://schema.org", "@graph": [ { "@id": "https://wavect.io/#organization", "@type": [ "Organization", "ProfessionalService", "LocalBusiness" ], "employee": [ { "@id": 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"Dataset", "creator": { "@id": "https://wavect.io/#organization", "@type": [ "Organization", "ProfessionalService", "LocalBusiness" ] }, "description": "A machine-readable registry of quantitative and qualitative claims published by Wavect, with review dates, localized page appearances and public third-party citations where available.", "inLanguage": "en", "isAccessibleForFree": true, "license": "https://creativecommons.org/licenses/by/4.0/", "name": "Wavect verified publication claims", "url": "https://wavect.io/verified-claims.json" }, "url": "https://wavect.io/" }, { "@id": "https://wavect.io/team/kevin-riedl/#person", "@type": "Person", "jobTitle": "Managing Director", "name": "Kevin Riedl", "sameAs": [ "https://www.wikidata.org/wiki/Q139796365", "https://www.linkedin.com/in/wsdt", "https://github.com/wsdt" ], "url": "https://wavect.io/team/kevin-riedl/", "worksFor": { "@id": "https://wavect.io/#organization", "@type": [ "Organization", "ProfessionalService", "LocalBusiness" ] } }, { "@id": "https://wavect.io/team/christof-jori/#person", "@type": "Person", "jobTitle": "Managing Director", "name": "Christof Jori", "sameAs": [ "https://www.wikidata.org/wiki/Q139796367", "https://www.linkedin.com/in/jocr77/", "https://github.com/jo-chris" ], "url": "https://wavect.io/team/christof-jori/", "worksFor": { "@id": "https://wavect.io/#organization", "@type": [ "Organization", "ProfessionalService", "LocalBusiness" ] } }, { "@id": "https://wavect.io/#website", "@type": "WebSite", "inLanguage": [ "en", "de", "es", "zh" ], "name": "Wavect", "potentialAction": { "@type": "SearchAction", "query-input": "required name=search_term_string", "target": { "@type": "EntryPoint", "urlTemplate": "https://wavect.io/search/?q={search_term_string}" } }, "publisher": { "@id": "https://wavect.io/#organization", "@type": [ "Organization", "ProfessionalService", "LocalBusiness" ] }, "url": "https://wavect.io/" } ] } ``` ```json { "@context": "https://schema.org", "@graph": [ { "@id": 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"position": 4 } ] }, { "@id": "https://wavect.io/zh/services/ux-audit/#webpage", "@type": "WebPage", "dateModified": "2026-10-31", "description": "找到现有软件中的使用障碍。Wavect 检查关键流程、观察任务完成情况，并交付可复核、按优先级排列的 UX 问题。", "inLanguage": "zh", "isPartOf": { "@id": "https://wavect.io/#website", "@type": "WebSite" }, "mainEntity": { "@id": "https://wavect.io/zh/services/ux-audit/#service" }, "name": "UX 审核与可用性测试", "url": "https://wavect.io/zh/services/ux-audit/" } ] } ``` ```json { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "acceptedAnswer": { "@type": "Answer", "text": "可以，只要原型能够支持所选任务。报告会区分原型限制与正式产品也会出现的问题。" }, "name": "可以检查原型吗？" }, { "@type": "Question", "acceptedAnswer": { "@type": "Answer", "text": "招募责任及是否使用专业供应商会在范围中写明。可以与由你邀请的客户合作，参与者可用性会影响测试计划。" }, "name": "你们负责招募参与者吗？" }, { "@type": "Question", "acceptedAnswer": { "@type": "Answer", "text": "审核交付证据和建议。设计、开发修改及复测可以作为明确的后续阶段另行委托。" }, "name": "审核包括实施改进吗？" }, { "@type": "Question", "acceptedAnswer": { "@type": "Answer", "text": "自动工具可以发现部分技术问题，却不能解释用户是否理解下一步，或能否完成一项真实任务。" }, "name": "自动扫描足够吗？" } ], "speakable": { "@type": "SpeakableSpecification", "cssSelector": [ ".faq-question", ".faq-answer" ] } } ```