API Integration and Process Automation

Connect your systems around the way your team works.

Stop re-entering the same orders, customer details or invoices in different tools. We connect your existing systems and define what happens when records change, a transfer fails or the same message arrives twice. Many of these workflows need no AI.

DIRECT ANSWER

API integration moves agreed data between existing systems. Start with the workflow, the authoritative record and the failure cases, then choose a connector, an automation platform or custom code.

Best for

  • Operations teams reconciling data across tools
  • A defined transfer with an owner who can accept the result

Consider another approach

  • A standard connector already covers the workflow
  • No authorized access to the systems or representative data
  • Accepting crypto or stablecoin payments in a checkout or PoS (see /services/crypto-payment-integration/)

Where does AI help with order processing, inventory and delivery?

Use AI to interpret an email or document when the request is ambiguous. Keep accepted orders, stock reservations, prices and delivery commitments in the systems that own them. AI interpretation and reliable system synchronization are separate parts of the same workflow.
  1. Interpret the request

    Extract a proposed order change with its source text and order reference. Resolve the customer through trusted records and route uncertain matches to review.
  2. Validate before writing

    Check stock, price rules, current order version and dispatch status through supported interfaces. Ask the responsible person to approve exceptions; retrying an event must not create another reservation or order.
  3. Reconcile the result

    Record the accepted system identifiers, expose failures and compare expected with actual state. MyMerch documents our Shopify and operational automation work. The order-change routing example separates interpretation from an approved amendment.

Choose the smallest solution that fits

An existing connector fits a supported, predictable transfer. A low-code workflow can suit several steps when its permissions, error handling and operating model fit. Custom integration becomes useful when business rules, reconciliation or recovery exceed those options. Compare vendor usage costs and maintenance as well as build work. This decision needs no maturity score or project-data upload.
Your situation Start with Verify before committing
Standard fields and one supported direction

Existing connector

Coverage, ownership and error visibility

Several routine steps with manageable exceptions

Automation platform

Access, usage costs and who fixes failures

Distinct rules or complex recovery

Scoped custom integration

Representative records, retries and operating owner

What the connection needs beyond a successful API call

A transfer is useful when the receiving team can trust it and recover it. We define these outputs against one agreed business workflow, so the implementation has an acceptance boundary rather than an open-ended list of connectors.

A field and ownership map

For each field: source, target, required format, validation rule and system of record. Agree how changed customers, cancelled orders, currencies and missing values are represented.

Explicit recovery rules

Separate retryable outages from records that need a person. Specify duplicate prevention, retry limits, a safe replay path and the point at which a failed transfer becomes an alert.

A reconciliation view

Compare eligible source records with accepted target records. Keep business identifiers and status history so operations can find a missing invoice without reading raw application logs.

An operating handover

Document credential ownership, access renewal, deployment, monitoring and vendor-change responsibilities. Walk through a failed transfer with the person who will actually resolve it.

Bring one workflow, not your entire system landscape

List the source and destination, API or export access, allowed read/write actions, sample fields, expected volume and the person responsible for exceptions. We map ownership, agree acceptance checks, implement the scoped path and test normal, duplicate and failed records. The handover should identify monitoring, retry controls and operating responsibilities. For older systems, see integration without an API and Software Takeover. Read what discovery includes before commissioning a connection with unresolved requirements.

Illustrative mapping: order to invoice

Synthetic example, not a delivered client integration: order DEMO-104 belongs to the order system; its customer reference maps to the invoice account and its order ID becomes the duplicate key. Check the target before creating another invoice after a timeout. An invalid tax field goes to a named finance owner; a temporary outage waits for a bounded retry. Reconciliation compares accepted orders with created invoices so silent gaps can be investigated.
Test input Expected behavior Evidence to inspect
The same order arrives twice

The second event does not create another invoice.

One invoice linked to the original order ID.

The request times out after submission

Check the target before deciding to submit again.

A recovered status rather than a blind duplicate.

A required tax field is missing

Quarantine the record for the finance owner.

An actionable reason and corrected replay history.

The vendor is unavailable

Retry within agreed limits and surface the unresolved backlog.

Visible age and count of waiting records.

Test the unpleasant path before switching it on

These are proposed delivery stages for a scoped integration, not a claim about a named client implementation. A sandbox is useful, but production access, representative records and vendor behavior still need checking.
  1. Trace one real business event

    Follow an order from creation through correction and cancellation. Capture expected volume, peak bursts and the deadline by which the destination needs the result.
  2. Prove the boundary in a safe environment

    Exercise authentication expiry, duplicate events, malformed records and interrupted transfers. Have the business owner accept the field map and exception behavior.
  3. Release with a recovery plan

    Agree a limited first rollout, reconciliation checks and a way to pause writes. Hand over unresolved exceptions explicitly rather than declaring success because the deployment completed.

Evidence and commercial scope

MyMerch describes operational automation and Shopify work. It supports the process-improvement contribution, not a claim that we connected your particular ERP. A product backend belongs with Web Apps. Build work, vendor subscriptions, hosting and ongoing operations are separate scope questions; agree responsibilities and applicable delivery terms before implementation.

Finish the replacement: stop the agreed duplicate work

Make the replacement useful in daily work, then finish the switch. We observe independent repeat use, reconcile results and help the process owner decide when the named duplicate step can stop. We keep reclaimed staff capacity separate from cash expenses actually ended. The fixed package below starts with an already working replacement.

See the illustrative decision, release and handover evidence

One-off package: the acceptance and fee-protection milestones below apply. Weekly-retainer and Fast Lane terms belong to their own engagements.

Workflow adoption and retirement

A real team uses the replacement and stops the agreed duplicate step.

10 business days of observation from the supervised first run; one correction cycle.

€4,000 net, one-off
  • One already working replacement, one workflow, up to 5 users and 2 systems.
  • Up to 100 representative records, 2 existing data shapes and 20 agreed cases.
  • Baseline, sample setup, observation, reconciliation, archive instructions and retirement decision.
Check readiness and a delivery slot →

Before booking: A daily-use workflow, accessible data, nominated users, authorized process owner and an existing proportionate recovery route. The software build is separate.

Payment milestones: €3,200 for the independently usable, accepted transition/observation pack; €800 earned only on evidenced, authorized retirement. A blocked retirement or insufficient participation leaves that outcome fee unearned.

Related delivery: MyMerch. Automated manual delivery steps in an existing Shopify business.

Scope, acceptance and fee protection

What earns the fee: Agreed cases reconcile, nominated users finish the job, required records remain accessible and the owner approves stopping the named old step after validation and recovery conditions. If evidence or approval is missing, retirement remains blocked.

Scope limits: Large migration, data repair, new integrations, licenses and material engineering are separate. Retain the old route until safe, including reconciliation of writes after cutover. One correction cycle of up to 5 additional business days; then close or agree new scope.

A fee tied to a result you can verify

For eligible cost-retirement work, €800 of the €4,000 workflow fee is earned only when the agreed net recurring cost reduction is verified by an invoice or effective cancellation within 60 calendar days after observation. The baseline, reduction threshold and new operating costs are agreed before purchase. Eligibility requires conservative forecast 12-month net cash savings of at least 2 times all one-time change costs, including any build. This replaces the retirement milestone, never adds to it. Released staff capacity is recorded separately; no verified event means no outcome fee.

Your agreed milestone is corrected once within 5 business days. If it still fails, its unearned fee is waived or prepaid unearned amounts refunded within 10 business days. If Wavect’s failure makes the whole package unusable, we refund the whole package within the same 10 business days after that correction opportunity. Scope, acceptance and any client/vendor waiting are recorded before booking; we show the reason and revised date when a dependency pauses the affected clock. These package terms are written into your scope and preserve your existing rights. For these packages, business days are Monday to Friday excluding Austrian public holidays; dates use Europe/Vienna. Separately, our satisfaction guarantee covers the agreed fixed-price milestone: its fee is refunded if you are not satisfied, without requiring an explanation.

Less chasing. Clearer decisions.

Send the documents, rough notes or a screen recording you already have. We draft the brief and acceptance checks, keep product context in your repository, and send a short decision digest: recommendation, alternatives, cost, evidence, owner and latest useful decision date. You approve material choices. Complex coordination is scoped separately.

We prepare. You decide.

On eligible done-for-you work, we target at most 45 minutes of routine sponsor review per week, counting reading, meetings, messages and ordinary feedback across your nominated reviewers. Setup, operator trials and decisions requiring business authority have separate time allowances agreed in advance. We also record total client time. If our preparation causes the routine target to be missed for 2 consecutive eligible weeks, we change the format and take over the extra preparation without an added fee. Fractional Co-Founder remains an active collaboration.

Separate system sync from agent interfaces, discovery and security

Authenticated API workflows between business systems, their errors and accepted results belong to this integration service. Building an MCP server that lets AI agents use your product or internal tools belongs to MCP Server Development. Search and AI visibility addresses whether buyers and assistants can discover and understand public content. AI security scopes deeper authorization and abuse testing of the connected agent workflow. Reporting, warehouse models and dashboards built from the transferred data belong with Data Engineering.

Choose a focused next step

These engagements cover specific needs within this service. Follow the scope that matches your decision.

For product-owned APIs, business logic and background workers, Node.js Development covers contracts, retries and operational behavior.

// proof

Operational automation in a live storefront

MyMerch combines Shopify engineering with automation of recurring operational work. It shows how we approach connected workflows; the exact systems and rules for your integration are assessed separately.

These are selected projects, not our full portfolio. We have shipped 100+ products since 2018.

Questions before you start

No. Use supported APIs, validation rules and reconciliation for predictable transfers. Add AI only where free text or documents need interpretation, then validate its proposed change before any write. The order-processing workflow shows where approval, duplicate protection and exception handling belong.
Check supported exports, imports and approved access first. Feasibility depends on the vendor, access rights and acceptable failure risk; a missing API does not automatically justify screen automation.
Agree the owner of credentials, monitoring, failed-record handling and changes before handover. Ongoing support is scoped separately; it is not an implied subscription.
One concrete workflow, systems and access constraints, representative records, volume, business rules and acceptance criteria. Discovery can resolve the unknowns first.
Choose a repeated handoff with a clear source of truth and a person who handles exceptions today. Compare time spent copying records, correcting errors and chasing missing updates. That gives the first integration a practical purpose and a baseline to check.

Discuss your integration

Tell us which systems need to exchange which record, and what happens when the transfer fails. Do not send credentials or customer records in your enquiry.

Optional Fast Lane

Need it sooner?

More agreed work in the same week, or the same scope sooner, with extra reserved capacity and unchanged quality checks. Miss the booked earlier date and 100% of the Fast Lane surcharge comes back.

Optional per milestone, quoted after a readiness check.