Bertelsmann Group, ARVATO Systems, Deutsche Post/DHL
1998–2004Global Account Manager · SAP Deutschland AG
Klaus owned the Bertelsmann Group as SAP's Global Account Manager for six years. He established the strategic alliance between SAP and ARVATO Systems (Bertelsmann's in-house IT service provider), closed a US$60M SAP Business Suite volume contract, and grew SAP penetration at Bertelsmann by +45%. The Arvato Logistics Services rollout of SAP for Logistics Service Providers (go-live August 2003) became the reference pilot. Klaus then commissioned Gartner Consulting to audit the pilot using the Total Value of Opportunity method. The Gartner-validated 108% ROI case study became the sales artefact he used to win Deutsche Post/DHL for SAP on a double-digit million euro Tracking & Tracing application contract.
SAP penetration · Bertelsmann
Account contract size
Freight volume · Arvato
- Arvato employees
- 7,000+
- Arvato locations
- 30
- Annual shipments
- 50M+
- Implementation
- 15 months
- Monthly savings
- €180,000
- Internal rate of return
- 108.5%
- ARVATO Systems Bertelsmann IT alliance, established by Klaus
- Bertelsmann Group +45% SAP penetration
- Deutsche Post / DHL 8-figure Tracking & Tracing deal for SAP
- SIEMENS SAP Diamond Circle 2003 co-winner
- SAP for Logistics Service Providers
- SAP NetWeaver BI
- SAP Event Management
- ALE interfaces
- SAP Business Suite
