External engagement1998–2004
Bertelsmann Group, ARVATO Systems, Deutsche Post/DHL
Global Account Manager · SAP Deutschland AG
Klaus owned the Bertelsmann Group as SAP’s Global Account Manager for six years. He established the strategic alliance between SAP and ARVATO Systems (Bertelsmann’s in-house IT service provider), closed a US$60M SAP Business Suite volume contract, and grew SAP penetration at Bertelsmann by +45%. The Arvato Logistics Services rollout of SAP for Logistics Service Providers (go-live August 2003) became the reference pilot. Klaus then commissioned Gartner Consulting to audit the pilot using the Total Value of Opportunity method. The Gartner-validated 108% ROI case study became the sales artefact he used to win Deutsche Post/DHL for SAP on a double-digit million euro Tracking & Tracing application contract.
SAP penetration · Bertelsmann
BeforeBaseline After+45%
Account contract size
BeforeMid-six-figure baseline AfterUS$60M Business Suite
Freight volume · Arvato
BeforePre-rollout baseline After2x with same headcount
via Gartner TVO study
Project scale
- Arvato employees
- 7,000+
- Arvato locations
- 30
- Annual shipments
- 50M+
- Implementation
- 15 months
- Monthly savings
- €180,000
- Internal rate of return
- 108.5%
OUTCOME
108% projected ROI over 5 years (2004 to 2008), 108.5% internal rate of return, €180,000 per month in savings during the 15-month implementation, and €250,000 per year on legacy core system retirement. All independently validated by Gartner Consulting using the Total Value of Opportunity method (SAP case study document 50 080 226). Klaus then used the Gartner-validated case to win Deutsche Post/DHL for SAP on a double-digit million euro Tracking & Tracing application contract. He closed the alliance work with the SAP Diamond Circle Partner Award in 2003, won jointly with SIEMENS.
via Gartner Consulting TVO method · SAP case study 50 080 226Partner & customer wins delivered
- ARVATO Systems Bertelsmann IT alliance, established by Klaus
- Bertelsmann Group +45% SAP penetration
- Deutsche Post / DHL 8-figure Tracking & Tracing deal for SAP
- SIEMENS SAP Diamond Circle 2003 co-winner
Stack
- SAP for Logistics Service Providers
- SAP NetWeaver BI
- SAP Event Management
- ALE interfaces
- SAP Business Suite
