Rubicon is good at something specific and does it at scale. Founded in 2001, with its head office in Vienna and further offices in Bern and Berlin, it has built records, document, and workflow management for public administration for more than two decades, with Acta Nova as the flagship.13 Its published reference list runs from the Austrian Federal Chancellery and the Federal Ministry of Finance to the Swiss Federal Administration and the Baden-Wuerttemberg state parliament.4 It holds ISO 27001 at company level, ISO 9001 for the company and its data centre locations, and the Austrian state coat of arms.2 If you are a public authority that needs a proven electronic-file platform, operated for the long term by a certified vendor, that is a real and sensible reason to talk to them, and we will not pretend otherwise.
The honest point is that this is a product purchase, not an agency engagement. You are licensing and configuring a mature platform and, in most cases, having Rubicon host and operate it. That is the right shape when your requirement is standard records management. It is the wrong shape when the thing you need does not exist yet, when the differentiator is custom product engineering, or when AI is central rather than an add-on. On the Acta Nova product page we reviewed, the published scope is records management with document and workflow modules, and AI is not part of it.3 They have also been extending the portfolio by acquisition: their investor announced the purchase of Gentics Software GmbH in August 2025, and the same announcement puts the group at more than 200 FTEs.6
We are the opposite shape. Both founders sit on every call, the senior who scopes the work does the work, and you pay a weekly outcome fee you can cancel any week, or a fixed-price Werkvertrag when scope is clear. We build custom software and AI capabilities, and we take fractional CTO and CPO mandates where the value is judgement and execution in the same head. Where a product house is incentivised to fit you to the platform, we are incentivised to tell you when a feature should not ship.
One commercial note worth raising plainly, and it is a question about the contract rather than about the software: with any vendor-operated product, your records data and workflows run inside the vendor’s stack, so the export format, the data ownership, and the notice period are whatever the agreement says they are. Ask for all three in writing, from them and from us. If your requirement is a records platform, hire the platform. If you need something built or an AI capability stood up, see how we run build engagements
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